What can I do when a medicine is out of stock?

What to do, in order

1. 01

   Ask your original pharmacy first

   Have them confirm the current supply situation, whether they can order it in, and when they expect to be able to answer.

2. 02

   Leave any substitution to a professional

   Never swap a medicine yourself based on a product name or an ingredient label. Form, dose, how it is taken, and your own situation all need to be checked.

3. 03

   Check nearby pharmacies

   You can search public pharmacy records with uYao, but a listing is not stock on hand — confirm store by store.

4. 04

   Leave a medicine request

   If nothing is available right now, leave the product and district and wait for a supply confirmation.

5. 05

   Go back to care when it cannot wait

   For prescription medicine, a course of treatment that must not be interrupted, or symptoms that need attention now, contact your pharmacy, the clinic that issued the prescription, or an appropriate medical service directly.

Common questions

Can I just switch to the same ingredient or another brand?

Do not switch on your own. Even when ingredient names look alike, the form, dose, instructions, and your own situation can differ. Whether a substitute is appropriate is for a pharmacist or the prescribing clinician to decide.

Can uYao guarantee a nearby pharmacy has it?

Not today. uYao provides a trial catalog, public pharmacy records, and a record of your request. Actual supply, how long an item is held, and pickup are all confirmed by the pharmacy.

Where do I check a discontinuation or a nationwide shortage?

Start with the drug supply information platform run by Taiwan's Food and Drug Administration, which publishes shortages and how they are being handled. For prescription medicine, discuss alternatives with the clinic or pharmacy that issued it — do not stop or switch on your own.